Privacy Policy

Aloha Urgent Care & Pain Clinic (“we,” “us,” or “our”) operates the website at alohaurgentcare.com. This Privacy Policy explains what information we collect when you visit our website, how we use it, and the choices you have.

This policy applies to our website only. It does not cover information collected during an in-person clinic visit or through medical records systems, which are handled under applicable healthcare privacy laws (including HIPAA where they apply).

Information you provide. When you use our contact or booking forms, you may voluntarily share your name, phone number, email address, and message details. We use this information to respond to your inquiry and coordinate care.

Automatically collected information. Like most websites, we automatically collect certain technical and usage data when you browse our site. This may include your IP address, browser type, device type, pages visited, referring URL, approximate location, and how you interact with the site (such as clicks, scrolls, and time on page).

We use analytics tools to understand how visitors use our website so we can improve content, navigation, and the overall experience.

Microsoft Clarity. We use Microsoft Clarity, a behavioral analytics service provided by Microsoft. Clarity helps us understand how people use our pages through features such as heatmaps and session recordings (for example, mouse movements, clicks, and scrolling). Clarity may set cookies or use similar technologies on your device. Clarity is configured to mask sensitive input by default, but session recordings may still capture general browsing activity on our public pages.

Microsoft may process this information on our behalf. For more details, see Microsoft's Privacy Statement and Microsoft Clarity Terms of Use.

Google Analytics. We may also use Google Analytics to measure site traffic and usage trends. Google may set cookies and collect information about your visits. Learn more in the Google Privacy Policy, and review Google's options for controlling analytics cookies.

Google Translate. Our site may offer Google Translate so visitors can view pages in other languages. Using this feature may set Google cookies (such as a language preference cookie) and subject related processing to Google's privacy terms.

reCAPTCHA. Contact forms may be protected by Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may collect hardware and software information and send it to Google for analysis. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

We and our service providers use cookies and similar technologies to operate the site, remember preferences (such as language), measure performance, and understand usage through tools like Microsoft Clarity and Google Analytics. You can usually control cookies through your browser settings. Blocking some cookies may affect site features such as translation or form protection.

We use website information to:

• Respond to inquiries and booking requests
• Operate, secure, and improve our website
• Understand visitor behavior and fix usability issues
• Measure marketing and content performance
• Prevent spam, fraud, and abuse

We do not sell your personal information. We may share website information with service providers who help us run the site (for example, Microsoft for Clarity, Google for Analytics, Translate, and reCAPTCHA, and our hosting/email providers), only as needed to perform those services. We may also disclose information if required by law or to protect the rights, safety, and security of our patients, staff, and clinic.

We retain contact-form submissions and analytics data only as long as needed for the purposes described above, to meet legal or operational requirements, or as controlled by the retention settings of our analytics providers.

You may decline cookies through your browser settings. You can also limit certain analytics tracking through industry tools and browser privacy controls. If you contact us by phone or walk in instead of using online forms, you can avoid submitting information through the website forms.

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our website practices, contact us:

Aloha Urgent Care & Pain Clinic
2330 Kalakaua Ave, Unit #202
International Market Place, Level 2
Waikiki, Honolulu, HI 96815
Phone: (808) 342-6305
Email: avatar0611@gmail.com